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Terms and Conditions

GENERAL DEFINITIONS
Araftu Couture, contact@araftu.ro, hereinafter referred to as ARAFTU COUTURE, is the brand of the commercial company ARAFTU COUTURE SRL, organized under Romanian law, headquartered in Bucharest, Strada Livezilor 44, Pantelimon, with the tax identification code RO 34617940, registered with the Trade Register under J23/1890/08.06.2015, and holding a bank account at Banca Transilvania.

1. GENERAL POLICY

This document establishes the terms and conditions for using the website/content/service by the user or client, unless there is another valid usage agreement concluded between ARAFTU COUTURE and the respective user.

  1. a. Access to the service is provided exclusively through the public website www.araftu.ro.
  2. b. The use of the website, including but not limited to accessing, visiting, and viewing its content/service, implies the user's or client's adherence to these terms and conditions, unless specific usage conditions are provided for certain content.
  3. c. By using the site/content/service, the User or Client is solely responsible for all activities resulting from its use. They are also liable for any material, intellectual, electronic, or other types of damages caused to the website, content, service, ARAFTU COUTURE, or any third party with whom ARAFTU COUTURE has agreements, in accordance with Romanian law.
  4. d. If the User or Client does not agree with, does not accept, or revokes their acceptance of this document:
  5. e. The Client/User may reconsider their decision to accept the document at any time, in the form available at that moment.
  6. f. To exercise the right mentioned in 1.e, the Client/User may contact ARAFTU COUTURE or use the links included in the communications received from ARAFTU COUTURE.
  7. g. The Client may not revoke their acceptance of this document while a contract is active or until they have settled all outstanding amounts due to ARAFTU COUTURE.
  8. h. If the Client has fulfilled all obligations and revokes their acceptance while an order is in progress, ARAFTU COUTURE will cancel their order with no further obligations or claims from either party.

2. CONTENT

  1. a. The informational/visual content presented on the ARAFTU COUTURE website is the intellectual property of ARAFTU COUTURE.
  2. b. The Client/User is prohibited from copying, transferring, modifying, or altering content in any way, using it in any context other than its original purpose, or removing copyright notices without the explicit consent of ARAFTU COUTURE.
  3. c. Any content accessed by the User/Client is subject to this document, unless otherwise agreed upon by a specific and valid Usage Agreement.
  4. d. The Client/User may copy, transfer, or use content only for personal or non-commercial purposes, provided that it does not violate these terms and conditions.
  5. e. If ARAFTU COUTURE grants a Client/User usage rights for certain content via a separate agreement, those rights apply exclusively to the defined content and only for the period specified in that agreement.
  6. f. No content transmitted to the User/Client via any means of communication (electronic, phone, etc.) or obtained by accessing, visiting, or viewing the website constitutes a contractual obligation for ARAFTU COUTURE.
  7. g. Any use of content beyond the explicit permissions granted in this document or a separate agreement is prohibited.

3. CONTACT

  1. a. ARAFTU COUTURE publishes complete and accurate contact details for the Client/User on its website.
  2. b. By using the contact form or other website services, the User/Client allows ARAFTU COUTURE to contact them via any available means, including electronic communication.
  3. c. Filling in and submitting a contact form does not constitute an obligation for ARAFTU COUTURE to respond.
  4. d. Any interaction with the website, including sending emails or notifications, is considered an electronic communication agreement, and ARAFTU COUTURE assumes consent for such communications.
  5. e. ARAFTU COUTURE reserves the right not to respond to all received requests.

4. NEWSLETTER POLICY

  1. a. Subscribing to the newsletter requires filling out a form and accepting this document.
  2. b. Data provided for newsletter registration is processed in accordance with the Privacy Policy.
  3. c. Unsubscribing from the newsletter can be done at any time by:
  4. d. Unsubscribing from the newsletter does not automatically cancel the acceptance of this document.
  5. e. ARAFTU COUTURE reserves the right to select recipients of its newsletter and to remove users from the mailing list at its discretion.
  6. f. The ARAFTU COUTURE newsletter does not include third-party advertisements, except for partners officially affiliated with the brand.

5. ONLINE SALES POLICY

  1. a. Access to the service is allowed for any user who has or creates an account.
  2. b. To be granted access to the service, the User must accept the provisions of this document.
  3. c. ARAFTU COUTURE may limit the Client's access to the service based on their previous behavior.
  4. d. Sharing an account between multiple clients is prohibited.
  5. e. If such activities are discovered, ARAFTU COUTURE reserves the right to cancel or suspend the Client's access to the content or service.

6. PRODUCTS OFFERED BY ARAFTU COUTURE

  1. a. The products sold through ARAFTU COUTURE are new, packaged in ARAFTU Boutique packaging, and delivered with an invoice and warranty certificate, in accordance with applicable legislation. Products and services are provided in compliance with this document and within available stock limits. Therefore, ARAFTU COUTURE reserves the right not to honor an order if the respective product is no longer available.
  2. b. The prices displayed include VAT (19%) but do not include shipping costs, unless otherwise explicitly stated on the website. The purchase price printed on the invoice will be the same as the one confirmed by the ARAFTU COUTURE client consultant when validating the order.
  3. c. If, despite our best efforts, a small number of products display incorrect prices due to technical errors, the final price is always the one confirmed with the ARAFTU COUTURE sales representatives. If the actual price is higher than the displayed price, our representatives will inform you, and you have the right to accept or cancel the order. If the actual price is lower than the displayed price, and you have already paid, the difference will be refunded within 30 days of receiving the product.
  4. d. ARAFTU COUTURE does not provide any explicit or implicit guarantees regarding the website's operation, information accuracy, content updates, products, or their suitability for a particular purpose. Users agree that the use of this website and the purchase of products/services are at their own risk. The only exception is ARAFTU COUTURE’s obligation to allow clients to unilaterally cancel contracts, as detailed in this document. The images displayed on the website are for illustrative purposes, and the delivered products may differ in color, accessories, or appearance.

7. VALIDITY OF OFFERS

  1. a. ARAFTU COUTURE reserves the right to modify prices for products and services available on the website without prior notice to users or clients.
  2. b. The purchase price of products and services is the one applicable at the time the order is placed, subject to stock availability.
  3. c. The purchase price of promotional products/services applies only at the time of ordering and within the defined promotional period.
  4. d. The purchase price of products/services in an issued order cannot be changed at a later time unless both parties agree.
  5. e. The purchase price of products/services in a fulfilled contract cannot be changed.
  6. f. The Client may cancel the purchased products/services only between placing the order and its processing into a contract, provided that the payment method is cash on delivery.
  7. g. The Client may cancel the purchased products/services from a contract, in accordance with Article 13 of this document.

8. ONLINE ORDER

  1. a. The Client may place orders for products sold at a given time exclusively on the website.
  2. b. By finalizing the order, the Client confirms that all provided data is correct, complete, and accurate at the time of placing the order.
  3. c. By finalizing the order, the Client agrees that ARAFTU COUTURE may contact them via any available means for:
  4. d. ARAFTU COUTURE may cancel an order without further obligation in the following cases:
  5. e. The Client may cancel an order if they are contacted for confirmation under Article 8.c.
  6. f. Once the Client confirms the order value or receives order validation from ARAFTU COUTURE, the order becomes a Distance Contract, governed by Romanian Government Emergency Ordinance No. 34/2014.
  7. g. Delivery details, including estimated delivery times, are not contractually binding, and ARAFTU COUTURE is not liable for any damages caused by delays.
  8. h. If a Client modifies their personal information via website forms, all active contracts remain valid with the original data provided at the time of acceptance.
  9. i. The Client may use only one voucher per online order. Using multiple vouchers will result in order cancellation by ARAFTU COUTURE representatives.
  10. j. Order processing hours are Monday to Friday from 09:00 – 17:30, with deliveries scheduled Monday to Friday between 09:00 – 18:00, and Saturday from 09:00 – 14:00.

9. MEASUREMENT GUIDE

To ensure you choose the correct size, we recommend measuring yourself before placing an order and consulting our size guide.

10. PAYMENT POLICY

  1. a. Ordered products must be paid in full before delivery; otherwise, the order will not be processed.
  2. b. Payments can be made in advance or upon delivery, depending on the chosen method. ARAFTU COUTURE reserves the right to require advance payment in certain cases.

11. DELIVERY POLICY

  1. a. ARAFTU COUTURE delivers products nationwide and reserves the right to confirm orders before shipping.
  2. b. If the Client is unavailable at the specified address, the courier will attempt delivery again. If unsuccessful, the order is canceled, and the Client bears the cost of a new delivery.
  3. c. Receiving the product confirms the Client’s acceptance that the product meets their expectations.
  4. d. ARAFTU COUTURE reserves the right to delay or cancel deliveries due to force majeure events such as fires, floods, strikes, government actions, wars, terrorism, protests, or civil unrest.
  5. e. The maximum compensation ARAFTU COUTURE may offer for non-delivery or improper delivery is the total amount paid by the Client.

12. PRODUCT WARRANTY

The warranty conditions comply with Law 449/2003 and Government Ordinance 21/1992.

  • To request warranty services, the Client must present:

If the product is returned without these documents, ARAFTU COUTURE may refuse to process the warranty request.

13. PRODUCT RETURNS

  1. a. The Client may return products purchased under a contract in the following situations:
  • 13.a.1. The product does not match the description on the website.
  • 13.a.2. The package is severely damaged.
  • 13.a.3. The wrong product was delivered.
  • 13.a.4. The product has an incorrect size (thickness, fit, etc.).
  • 13.a.5. According to O.U.G. 34/2014, consumers have the right to withdraw from a distance contract within 14 calendar days, without penalties and without giving a reason. The only cost borne by the consumer is the direct return shipping cost.
  1. b. The Client must notify ARAFTU COUTURE of their intent to return a product within 14 calendar days of receiving the product/service.
  2. c. If the Client wishes to exchange a product for another size (Article 13.a.4), they must notify ARAFTU COUTURE within 14 calendar days.
  3. d. The Client who has notified ARAFTU COUTURE under Articles 13.a.2 or 13.a.3 must ensure that the products are returned within 14 calendar days from the date of notification. Otherwise, ARAFTU COUTURE may consider the request invalid.
  4. e. The Client may not request a return or claim damages in the following cases:
  • 13.e.1. If they request a different product instead of the originally purchased one (except for size exchanges).
  • 13.e.2. If the return request is made after 14 calendar days from receiving the order.
  • 13.e.3. If the product is not returned in its original condition, including packaging, labels, and accompanying documents.
  1. f. The refund for returned products will be made within 14 days from the date of receiving the returned product, via bank transfer.
  2. g. If the Client requests an exchange but the product is no longer available, ARAFTU COUTURE will issue a refund.
  3. h. The shipping costs for returns or re-shipments will be borne by the Client.

14. FRAUD AND SPAM POLICY

Hosting, external links, and site errors

  • The ARAFTU COUTURE website is hosted on a third-party server.
  • ARAFTU COUTURE is not responsible for errors, downtime, or site modifications caused by hosting issues.
  • ARAFTU COUTURE is not liable for external links leading to other websites.

Newsletter subscription and unsubscription

  • Subscribing to and unsubscribing from the ARAFTU COUTURE newsletter is free and voluntary.
  • ARAFTU COUTURE ensures that messages comply with Romanian and international e-commerce laws.
  • Subscribers may share newsletters, but ARAFTU COUTURE is not responsible for how they are distributed.
  • ARAFTU COUTURE reserves the right to restrict or remove subscribers at its discretion.

Fraud prevention

  1. a. ARAFTU COUTURE will never request confidential information (e.g., bank details, passwords) via email, phone, or SMS.
  2. b. The Client is responsible for protecting their personal data.
  3. c. ARAFTU COUTURE is not liable for damages caused by third parties impersonating the brand.
  4. d. If the Client suspects fraud, they should report it to ARAFTU COUTURE.

Fraudulent activities that will be prosecuted

  1. e. The following actions are considered fraud and will result in legal prosecution:
  • 14.e.1. Attempting to access another user’s account.
  • 14.e.2. Altering or modifying website content.
  • 14.e.3. Affecting website performance via hacking or other means.
  • 14.e.4. Disclosing private content obtained illegally.

15. LIMITATION OF LIABILITY

  1. a. ARAFTU COUTURE is not responsible for any damages (direct or indirect) caused by the use of the website or its content.
  2. b. ARAFTU COUTURE does not guarantee uninterrupted or error-free service.
  3. c. If a User/Client believes that certain content violates copyrights or other rights, they should contact ARAFTU COUTURE for resolution.
  4. d. ARAFTU COUTURE does not allow the copying, modifying, or distributing of website content without written consent.
  5. e. ARAFTU COUTURE is not responsible for third-party websites linked from the site.

16. PRIVACY POLICY

  1. a. ARAFTU COUTURE ensures the security and confidentiality of personal data.
  2. b. Client data will be used only for order processing, promotions, and personalized offers, and will not be shared with third parties, except as required by law.
  3. c. Clients may request the deletion of their data at any time by contacting ARAFTU COUTURE.
  4. d. ARAFTU COUTURE complies with:
  • Law 677/2001 on personal data protection.
  • Law 365/2002 on e-commerce.
  • O.U.G. 130/2000 on consumer protection.

Clients have the right to:

  • Request confirmation of how their data is processed.
  • Request correction or deletion of personal data.
  • Opt-out of receiving promotional messages.

17. FORCE MAJEURE

  1. a. Neither party is responsible for failing to meet contractual obligations if caused by force majeure events.
  2. b. The affected party must notify the other party immediately.
  3. c. If the force majeure event continues for more than 15 days, either party may terminate the contract without penalties.
  4. d. Proof of the force majeure event must be provided within 30 days.

18. DISPUTES AND GOVERNING LAW

  1. a. By using the website, the User/Client agrees to these Terms and Conditions.
  2. b. All disputes will be resolved:
  • First, amicably.
  • If no resolution is reached, in Romanian courts.